Support from the District and County Councils

A new Community Support team has been established at SODC as part of the county-wide redeployment of staff to ensure support for the district’s most vulnerable residents, while also maintaining normal services as much as possible during the current emergency as a result of the coronavirus pandemic. This new team is collating information about the large number of newly established support groups to ensure that there are no gaps in coverage and we don’t duplicate effort. 

Each district councillor has an advance of £2000 from their annual grant allowance to support these groups if necessary. Anyone needing funding for expenses should email Andrea Powell or Sue Cooper.

Oxfordshire help lines have been established as a first point of contact for anyone in need of help. There are TWO separate lines. Anyone identified as in the extremely vulnerable “shielded” category should call 01865 897820 or email [email protected]. Anyone else self-isolating and in need of support can check to find a volunteer group nearby at or you can call 01235 422600 or email [email protected]. These support lines are open 8.30am to 8pm Monday to Friday and 9am to 5pm on Saturday and Sundays.

The SODC coronavirus information page is updated daily and remains the best first port of call for information on local services:

Oxfordshire County Council recycling centres are closed. 

The SODC Food and Safety team is responsible for enforcing business closures and using their Twitter account to spread the word so businesses aren’t tempted to open up against the government’s Stay at Home rules.

Coronavirus (COVID-19)

Oxfordshire County Council: Caring in a Crisis: Shielding the Vulnerable in Oxfordshire – where to get help and support…..

On 23 March 2020 the Government announced: if you’re clinically extremely vulnerable, you’re strongly advised to stay at home, to protect your health and shield from the coronavirus. This includes organ transplant recipients, people living with cancer (or waiting for treatment) and people with severe respiratory conditions among others.

The aim of shielding is to strictly avoid any face-to-face contact with others, avoid someone who is displaying coronavirus symptoms and group gatherings for 12 weeks. More than 20,702 vulnerable people in Oxfordshire received a letter generated by GP surgeries, NHS records and health sources to identify them as high risk, advising them to stay home until 30 June.

From Monday 01 June 2020, vulnerable people will be allowed to go out with members of their household while maintaining social distancing. Those living alone can meet with someone from another household while maintaining social distancing. 

The county council, in partnership with district councils, the NHS, the voluntary sector and friends, neighbours and family in every community are collaboratively working hard to support those who registered as shielded. This begun for the Oxfordshire County Council (OCC) customer service team in March 2020.

Calls from the Customer Service team

When the pandemic begun it was clear our residents would require support with immediate needs including social care, safety concerns, urgent food requests and help with collecting medication. A shielded phone line was created so inbound calls could be received by the Social and Health Care Customer Service team to answer questions from callers. The team receive between 50 and a 100 calls a day with over 11,000 pro-active outbound calls having been made, to date.

 Myra Evans is the Operations Manager for the Customer Service Centre:the shielded phone line is a clear route into the council for those identifying as ‘shielded’ and it allows vulnerable people to have their enquiry dealt with quickly. Helping people who identify as shielded has given the team a sense of doing something worthwhile that will make a positive difference in these unusual times.’

Welfare calls are arranged with our most vulnerable residents to make sure people are safe and well and have everything they need. The inbound and outbound pro-active calls to people on the shielded list are made by a group of 15-20 Customer Service Advisers (CSAs) in the Customer Service Centre (CSC), supported by a group of trained library colleagues.

In some circumstances the team will seek support from other teams including hospitals, GPs, adult and children’s social care teams to ensure we contact everyone on the shielded list. This ensures the most vulnerable people in our county have any urgent needs identified and resolved as quickly as possible.

Here are some examples of how the shielded phone line and welfare calls make a difference:

  • A customer service team member called a shielded resident who was identified as needing support. The only information we had was that this family had four young children, were under pressure and struggling to cope. We asked how they were coping and what they needed. Within 24 hours the resident had called us back to say they had received a parcel with food, sanitary items and everything else they needed and more. They were extremely grateful.
  • A lady we contacted was extremely grateful for the welfare call. She didn’t need anything at the time but couldn’t thank our officer enough for checking on her. She was so impressed by the amount of support that had become available and she took the Shielding phone number in case she needed anything in the future.
  • A lady was called, and she explained her fire alarms were not working and there was a risk as she is on oxygen. We immediately arranged for someone to call her back from our Social and Health Care Team to discuss this need and arranged a visit from our Fire and Rescue Service while observing social distancing.

Cllr Ian Corkin is the Cabinet Member for Council Business & Partnerships said: “As the impact of the pandemic became urgent, we were able to create this phone line to step up and respond to the needs of our residents. We are reassured people are safe because we are contacting them regularly. The council is working as a broker to support people with help from the City and District councils and we have a huge army of volunteers to help individuals in villages and towns. It’s been an incredible operation and effort and I would like to thank everyone involved!”

An army of kind volunteers

The local voluntary and community sector is a simple point of contact for those who have different and important needs to ensure they are not isolated. Voluntary group Oxfordshire All In (OAI) has a team of 45 active members who are part-time volunteers (some are on secondment from other charities). The network of volunteers has a remit of assisting 500 volunteer-based Community Support Groups (CSGs) across the county with information and resources. This ranges from the large towns where groups can have 1000s of volunteers to small street-based neighbourhood groups, of three or four people.

Meanwhile, Oxford Hub staff are working in collaboration with Oxford City Council and OCC to deliver Oxford Together, their volunteer programme that provides support to people in Oxford City. With 5500+ volunteer sign-ups, Oxford Together volunteers provide support in a practical or social way.

Lizzie Shelmerdine is the Programmes Manager at Oxford Hub: Our volunteers are so enthusiastic when we contact them with referrals – they’re always raring to go, to work out how we can provide the support needed, which is wonderful. We’ve delivered baby formula for new mums, lettuce for a man and his tortoise, collected books for a man who was missing his regular trips to the library, and have delivered thermometers for key workers who are monitoring their symptoms. We’ve had some lovely conversations with local people, and many people are so grateful for the support we’re providing.”

Where to get support:

  • The dedicated shielded phone line is available to anyone who has been identified as clinically extremely vulnerable and is worried and needs support. The team will be able to offer advice on a range of issues when you contact them on 01865 89 78 20 or email [email protected]. Effective from Saturday (30th May) the opening hours will be 9am-6pm Monday to Friday and 10am-2pm on Saturday. Closed on Sunday.
  • If you live in Oxford City, you can also phone 01865 24 98 11 between 8am and 5pm or visit
  • For those residents who are not in a high-risk category but still in need of local community and voluntary support, there are several initiatives taking place across the county. Visit Oxfordshire All In or Oxford Together for more information on community support near you.

Oxfordshire County Council

Footpaths and bridleways

Some useful advice from OCC on using footpaths and bridleways safely during the coronavirus emergency: AccessToPublicWaysCoronavirus

Local coronavirus advice 

Latest advice and local information from SODC (updated daily) including: local support lines, council tax, waste collections, advice for businesses and job seekers, COVID-19 scams, leisure and community centres, planning and building control:

Coronavirus advice

Specific advice for a range of settings including travel advice, advice on educational settings, guidance for employers, employees, self-employed people, those in health and care sector is also available at the following link. This is updated as appropriate:

NRS HealthCare Hand it Back Request

Due to COVID-19, NRS HealthCare is asking people to return health care equipment they no longer need:

Crowmarsh Playground and Outdoor Gym update

March 26, 2020: In line with Government guidance, Crowmarsh Playground and Outdoor gym will be closed until further notice.

Coronavirus and Crowmarsh Playground and Gym

March 22, 2020

Residents will be aware of the Government advice to maintain social distancing, which means maintaining a minimum of 2 metres apart from other people. This is very important to slow the spread of the coronavirus and allow the NHS to manage it.
We are waiting for further guidance on what that means for our play area and for advice from South and Vale District Councils who run over 40 playground areas. At the moment we are keeping the external toilets open for people to wash their hands. We encourage everyone to wash hands thoroughly before and after using the play area and gym and more often if there longer.
The play area may have to be closed and we will keep you informed via this website and notices on Facebook.
Crowmarsh Parish Council

Slowing the spread of Coronavirus

March 22, 2020

It is extremely important to slow the spread of the coronavirus and save lives. Don’t go out unless you really have to, avoid crowds and stay 2m away from other people:

Coronavirus: social isolation tips

March 22, 2020

Good tips during social isolation:

Coronavirus Support – Facebook Group

March 22, 2020

Help is available in the Crowmarsh community if you are isolating at home and need support, shopping, someone to talk to:

Learnyay – Free Adult Education & Training Courses

Learnyay helps adults find free education courses and training. By connecting them with ESFA and local authority funded colleges, schools and training providers in their area. With many people furloughed and self-isolating, we feel it’s more important than ever to raise awareness about free education courses and training. Find out more here:
Mary Williams, Learnyay